FAQs

ABOUT SHIPPING

Q: What countries do you ship to?

A: We ship worldwide!

Q: How long will shipping take?

A: The average processing time is approximately 3 to 5 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. At worst case, some order can take between 5-10 business days to process. 

Q: How much does shipping cost?

A: Shipping is free for orders over $20! <= *Note: This Does Not Apply To Products That Are FREE or Have a Value of $0, as shipping costs is needed to be covered.*

Below that amount, shipping rates may vary depending on the product.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team at support@nekosuki.online for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Q: Where is my product being shipped from?

A: Our products are mostly shipped from overseas locations including Singapore, Hong Kong Taiwan, Japan and Korea. We source our products from reliable manufacturers around East Asia. We sample each item and even visit the factories to ensure the best of quality and sustainable practices.

Q: I got my package today but it is missing an item. What is going on?

A: Don't worry! It's on the way. We ship our products from partnered suppliers across East Asia, so some items might arrive earlier than others. As well, often times some parcels experience shipping delays (mostly custom checks) whiles others do not. We always ship as soon as they are ready so you get your item as fast as possible. *Note* This Applies to Buy 1 Free 1 Products as well.

ABOUT PAYMENT AND PRICING

Q: What payment methods does NekoSuki accept?

A: We accept PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

ABOUT CHANGING ORDERS, REFUNDS & RETURNS

Q: What is your refund policy?

A: All retail products comes with a 30-days return policy.
We want you to be completely satisfied with your purchase on NekoSuki. If for any reason you are not satisfied, please contact us at support@nekosuki.online or through our Contact Page.

You have 30 days from the day the item was delivered to you.

If the product is not delivered to you within 60 days of shipping, we will give you a full refund.

**Note: Items given away for FREE (+ shipping) are non-refundable.**

Q: How do I cancel my order?

A: You can cancel orders that haven't entered the shipping process yet by contacting us at support@nekosuki.online or through our Contact Page. However, there is no guarantee that your order will be canceled on time -- it really depends on how fast processing takes.

We usually take 1-5 days to ship your order.

Q: What should I do if my product arrives defective?

A: This rarely happens, but if it does we will refund or replace the defective item ASAP. We pay for shipping insurance for all your items.

Please contact us at support@nekosuki.online or through our Contact Page if this happens to you -- we will make it right! ❤︎

Q: Can I change my shipping address, color, style, size?

A: We cannot guarantee that we can stop your order from processing, but we will do everything we can to try. Contact us ASAP at support@nekosuki.online or through our Contact Page. We have no control over packages that have been shipped.

ABOUT SHOPPING ON NEKOSUKI

Q: Is NekoSuki Secure?

 

A: Yes. All payments are processed though PayPal or Shopify Payments; both are among the most secure payment processors in the world. If you have any other concerns, please let us know at support@nekosuki.online or through our Contact Page.

We want you to feel as secure as possible when shopping with us!

 

With love,